Slots / Mobile
a999 steel handles your information with care. This policy explains exactly what data we collect when you open an account, how we use it, and what choices you have — access depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details and any payment identifiers linked to your wallet. If you use bKash or Rocket to fund your account, transaction references associated with those actions are recorded in your account history for verification and dispute purposes. We do not sell your personal data to third parties. Data we hold is used only for account management, transaction verification and communication you have opted into. We retain records for the period required by applicable rules in your eligible region; once that period passes, data is deleted or anonymised. Cookies and session data are collected when you browse our site. You can manage cookie preferences through your browser settings at any time. Where our site is accessed from Bangladesh, your use and any data we hold is subject to the applicable laws of your jurisdiction. If you have a question about how a specific data point is handled — such as a bKash transaction reference or a Rocket payment record — you can raise it directly through the support routes listed on this page.
This policy applies to data processed by a999 steel when you use our platform. It does not extend to third-party services you reach through links on our site. Understanding the boundary helps you know where to direct a data question.
Data collected when you open, log into or manage your account — including your registered contact details and any identity verification steps completed inside the account area — falls within this policy.
Payment activity processed through your account wallet, including references from bKash or Rocket deposits, is recorded and governed by this policy. These records support verification and any queries you raise about a specific transaction.
Browsing behaviour on our site — pages visited, session duration, device type and cookie data — is collected under this policy and used to maintain site functionality. You can adjust cookie settings in your browser at any time.
If you follow a link to an external payment provider, game studio or any service outside our domain, that party's own privacy terms apply. We do not control or represent the data practices of third-party services you visit independently.
Your account is the starting point for most data-related actions. You can review the information we hold by opening the account settings area after logging in — your registered contact details and linked payment identifiers are visible there. If you spot something that needs correcting, such as a wrong contact number or an unrecognised payment reference, the account settings page is where you make that change directly. For records that are not editable from the settings screen — for example, a historical bKash transaction entry that appears incorrect — you can raise a query through our support route and we will check it against our records. If you want to understand what data we hold beyond what is visible in your account, you can make a written request through the contact path listed in the support section of this policy. We aim to respond to data queries within the timeframe applicable to your region under local rules. Your eligibility to exercise these rights depends on your local law and the region from which your account was opened.
Log into your account and open the settings area to see your registered details, linked wallet identifiers and contact information as currently held by us.
Update your contact details or linked payment information directly in the account settings screen. For fields that are locked, contact support with the specific correction you need.
If a transaction reference — such as a Rocket or bKash deposit entry — looks wrong in your account history, open a support query and reference the specific record. We will check it and respond.
To ask what personal data we hold beyond your account screen, send a written request through the support contact route. Response timelines follow the rules applicable in your eligible region.
If your question is about this policy — how your data is used, a specific record in your account, or a correction request — use the routes below. Only contact channels published on this site are listed here. We do not invent operating hours or response guarantees.
Open the live chat widget on the a999 steel site while logged in. State that your question relates to the privacy policy or a specific account data record so the team can route it correctly.
Send your data query or correction request to the support email address published in the site's contact section. Include your registered account identifier and a clear description of the record in question.
The help centre accessible from your account menu contains articles on account data, transaction records and how to submit a formal data request. Check there first before raising a new support ticket.
Account security and data retention are not afterthoughts here. Each area below describes a specific aspect of how we handle the information you share with us, from the moment you open an account to the point where retention rules no longer require us to keep a record.
We use cookies to keep your session active and to understand how the site is used. You can block or clear cookies through your browser settings. Blocking some cookies may affect account functionality such as staying logged in across pages.
Your account is protected by the login credentials you set. We do not store your bKash PIN or Rocket PIN. Payment references recorded in your account history are identifiers only — not the credentials used in the payment app itself.
We keep your account and transaction data for the period required under the rules applicable to your eligible region. Once that period ends, data is deleted or anonymised. You can ask about the specific retention period that applies to your account via support.
Corrections to visible account data can be made in your settings. For data not editable from the account screen, contact our support team in writing. We will confirm receipt and follow the process applicable to your region and local law.
These are questions we receive about how a999 steel handles account data, what your rights are, and how to act on them. Each answer reflects what is actually in this policy — not a generic summary.
We collect the details you enter during account registration — your name, contact information and any payment identifiers you link to your wallet. If you add bKash or Rocket as a payment route, the transaction references generated by those actions are also stored in your account history.
We do not sell your data. We may share it with service providers who help us run the platform — for example, identity verification or payment processing services — but only to the extent needed for those functions. Third parties we work with are not permitted to use your data for their own purposes.
Retention periods depend on your eligible region and applicable local rules. We keep records for as long as required and delete or anonymise them once that period passes. If you want to know the specific period that applies to your account, raise the question through our support contact route.
Your account settings page shows the details we hold for your profile. For a full picture of everything recorded — including historical transaction references from bKash or Rocket deposits — you can submit a written data request through the support email published on this site. Your right to access data depends on your local law and eligible region.
Log into your account and go to the settings section to update editable fields such as your contact number or email address. For locked fields, or for a transaction record that looks incorrect, contact our support team and describe the specific entry. We will check it against our records.
Closing your account stops active use, but we retain certain records for the period required by the rules of your eligible region. After that retention period ends, the data is deleted or anonymised. Contact support if you want clarity on what is kept after account closure and for how long.