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These terms set out the rules that apply when you open and use an a999 steel account — covering how your wallet works, what transactions look like on record, and what we expect from you in return. Access and eligibility depend on your local law and the eligible regions we serve.
By creating an account on a999 steel, you confirm that you have read and accept the terms set out on this page. These terms form the working agreement between you and us — they cover account registration, wallet funding, transaction records, use of game content from our lobby, and the circumstances under which we may suspend or close an account. We update these terms when our services change; continuing to use the account after a published update counts as acceptance of the revised terms. If you disagree with any part of these terms, the right action is to stop using the account and contact our support route before taking further steps. These terms apply wherever access is permitted under local law and eligible regional rules; they do not override or replace any legal obligation that applies to you in Bangladesh. Payment context — including wallet top-ups via bKash or Rocket — falls under the transaction section of these terms. Any disputes about account balances or wallet records should be raised through our published support path, not through third-party channels. We write and maintain these terms in English; in the event of any version conflict, the English text controls.
Wallet top-ups processed via bKash are logged as account transactions and fall under the transaction terms on this page.
Rocket payments follow the same transaction record rules; your account history reflects each deposit after confirmation.
Accessing your account from a mobile browser does not change which terms apply; all provisions remain in force regardless of device.
Your account wallet balance is a record held under these terms; withdrawals and deposits are both subject to the rules stated here.
Not every part of the a999 steel experience sits inside this single document. This section draws a clear line between what these terms control directly and what falls outside their reach — so you know exactly where to look if a question arises about your account, a transaction, the site content you browse, or a third-party service you reach from here. Eligibility to use the account at all depends on your local law and the eligible regions we serve; these terms do not create access rights where local law does not permit them.
These terms govern how you open, maintain and close your a999 steel account — including login credentials, account verification steps and the conditions under which access can be restricted.
All wallet movements — including bKash deposits, Rocket transfers and withdrawal requests — are covered by these terms. Your transaction history in the account area is the authoritative record.
Game content in the lobby, promotional notices on the account board and published support routes are part of the service these terms describe, subject to availability by region.
Payment processors, mobile wallet networks and any external service you reach from a999 steel operate under their own terms. We are not responsible for their policies or service levels.
These terms are not just obligations — they also set out what you can do. Your account area holds a transaction record you can review at any time; each bKash or Rocket deposit appears there after confirmation, giving you a checkable log of wallet activity. If any account detail — such as a contact address or linked wallet number — needs correcting, you can update it directly inside the account settings page or raise the change request through our support route. Questions about how a specific term applies to your situation should go to support before you take any action on the account; acting first and asking later can complicate resolution. We aim to respond to account-related questions through the channels listed on our support page; response times are not guaranteed but we keep the queue visible so you can track progress. Requesting a full account closure is also covered here — follow the steps shown in the account area and confirm through the published support path.
Open the transaction history section in your account to see every wallet movement, including bKash and Rocket deposits, with date and status.
Update your registered contact information or linked wallet number in account settings; some changes may require identity confirmation as shown in the account flow.
Send your question through the support route published on our contact page before acting on your account; this creates a record and speeds up resolution.
Follow the closure steps in the account area and confirm via support. Your wallet balance must be cleared before a closure request is processed.
If a term is unclear, if you have a question about a wallet transaction, or if you need to raise a formal policy concern, use one of the published contact routes below. We do not accept policy disputes raised through social media or channels not listed here. All contact routes are shown as they appear on the site's published support page; do not rely on any channel not listed there.
Open the live chat widget on any page of the site to reach the support team directly. Use this for account questions, transaction queries and general terms clarifications.
Send your question to the email address published on our support page. Include your account reference and a clear description of the terms point you are asking about.
The help centre on the site covers common account and wallet questions in written form. Check there first — many terms questions are answered in the published article sections.
Responsible account management sits alongside these terms. This section covers the practical ways we handle data, retain account records and protect the wallet information tied to your account. Eligibility for account access continues to depend on local law and eligible regions; none of the points below create access rights that do not otherwise exist.
We hold account and transaction data as required to run your wallet and process bKash or Rocket payments. Data is not shared with third parties except where necessary to complete a wallet transaction or comply with a legal obligation.
We use cookies to keep your account session active and to remember your lobby preferences across visits. You can adjust cookie settings in your browser; some account functions require session cookies to work correctly.
Your login credentials are your responsibility. Do not share your password or wallet PIN with anyone. If you suspect unauthorised account access, contact support immediately using the live chat or email route listed on the support page.
Transaction records are retained for a period consistent with our operational and legal obligations. To request a change to your stored account details, use the account settings page or the email support route.
These questions cover what real account holders ask when they first read through the terms. If your question is not here, the support routes in the section above are the right next step.
Yes. The terms apply regardless of the device or browser you use. Opening your account from a mobile browser, a desktop or any other device does not change which rules are in force. Check your local law to confirm that access is permitted in your region before using the account.
We publish an updated version of the terms on this page whenever a change is made. Continuing to use your account after the update is posted counts as acceptance of the revised version. If you do not accept the updated terms, contact support to discuss your options before using the account further.
Open the transaction history section inside your account. Every confirmed wallet movement — including bKash deposits and Rocket transfers — appears there with a date and status. If a transaction shows as pending for longer than expected, raise the query through live chat or email support with your account reference.
Yes. Go to the account settings page to update contact information or a linked wallet number. Some changes require identity confirmation as shown in the on-screen instructions. For changes that cannot be made through settings alone, submit a request via the email support route with a clear description of what needs correcting.
The English-language version of these terms is the controlling text. If two versions differ — for example, a translated or cached version versus the published English page — the English text on this page takes precedence. Always check this page directly for the version currently in force.
Follow the account closure steps shown inside your account area. Your wallet balance must be cleared before the closure is processed. Once you submit the request, confirm it through the email support route so a reference is created. We will confirm the closure once all outstanding wallet items are resolved.